Legal

Order Issues & Refund Policy

Effective Date: August 31, 2026

We want customers to have a positive experience when ordering from Roy's Pit Bar-B-Q.

Orders Placed With the Restaurant

For orders placed directly with the restaurant, customers should contact us as soon as reasonably possible regarding incorrect, missing, or unresolved order issues.

Orders Placed Through a Third-Party Service

For orders placed through DoorDash or another third-party ordering service, refund requests, delivery concerns, missing items, order adjustments, and similar issues may need to be handled through the applicable third-party platform.

Refunds and Adjustments

Any refund, credit, replacement, or adjustment is handled based on the circumstances of the order and the applicable ordering terms.

Nothing in this policy limits rights or remedies available under applicable law.

Contact

Roys Pit BarBQ LLC
d/b/a Roy's Pit Bar-B-Q
414 Franklin St
Russellville, KY 42276
United States
+1 (940) 276-6093
sales@royspitbarbq.com